Frequently Asked Questions

GENERAL QUESTIONS
* Can I send a note along with my gift?
* When will I receive my order?
* Do you ship worldwide?
* What type of shipping method do you use?
* What methods of payments do you accept?
* Do you offer refunds or exchanges?

PERSONALIZATIONS

* Can you make a penguin plush with { fill in the blank } ?
* How do I order a personalized gift?
* How much are personalization charges?

WHOLESALE
TERMS & CONDITIONS
PRIVACY POLICY
RETURN POLICY

Do you have a question that isn’t listed? Please don’t hesitate to contact me here. 🙂

GENERAL QUESTIONS

Can I send a note along with my gift?
Yes! 🙂 I would be more than happy to send your note to the recipient along with your gift. Please add the note during checkout or you can email it to Info@MyDearDarling.com.

When will I receive my order?
All ready-made gifts will be shipped out within 2 business days of completed payment transaction unless otherwise noted. All personalized gifts will be shipped out as soon as your gift is completed. An estimated ship date will be sent to you by email once a the payment transaction is complete.

Domestic shipments will take 3 to 7 days and international shipments will take 2 to 6 weeks unless otherwise noted.

All packages will be shipped using the United States Postal Service and My Dear Darling is not responsible for lost or stolen packages.

Do you ship worldwide?
Yes. We ship all gifts from California to anywhere there is an address. Please make sure the shipping address is correct on your PayPal account or transaction. Your orders will be shipped to your PayPal mailing address.

Please note: Recipients are responsible for customs fees for international orders.

What methods of payments do you accept?
My Dear Darling accepts PayPal only. You can use your Visa, MasterCard, Discover or AMEX through PayPal even if you are not a registered PayPal member.

Please note: If your ordering from a California address, you will be charged a 9% sales tax on all products. Other states will not be charged sales tax.

Do you offer refunds or exchanges?
We do not offer any refunds or exchanges on any personalized gifts. However, if a ready-made item is damaged, an exchange may be made for the same item. (Example: a mug cup for a mug cup)

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PERSONALIZATIONS

Can you make a penguin plush with { fill in the blank } ?
Yes! 🙂 Well, most of the time, the answer will be yes. Once you decide how you’d like to personalize your penguin plush or any personalizable item, I will try my best to create a one-of-a-kind gift for you.

How do I order a personalized gift?
You can purchase a personalized gift deposit here. If the deposit is SOLD OUT, please check the personalization status on our homepage here for the next scheduled date of openings. Please keep in mind that spaces fill up pretty fast. Once you have received confirmation that I will be working with you, please follow the directions below:

1. Email your design ideas.
2. Approve your digital mock up.
3. Complete payment transaction.
4. Receive a shipment confirmation.
5. Hug your darling gift as soon as it arrives. 😉

Please note that I will not be able to work with everyone who emails me. This is a first-come-first-serve basis. Because I handcraft all the personalizable gifts myself, I am unable to create and take in every client. I apologize for any inconvenience but I look forward to working with you soon! 🙂

How much are personalization charges?
Personalization charges vary depending on the size and the complexity of the personalized design. Please email me if you have questions and I can give you a rough estimate of the personalization charge for your design.

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WHOLESALE

Do you offer wholesale for retailers?
My Dear Darling does offer wholesale prices for select items for retailers. Please contact me for details.

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TERMS & CONDITIONS

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.MyDearDarling.com/faq

Your Consent
By using our site, you consent to our privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below:
This policy was last modified on 08/22/2009.

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PRIVACY POLICY

What information do we collect?
We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address,
phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

* To personalize your experience (Your information helps us to better respond to your individual needs.)
* To improve our website (We continually strive to improve our website offerings based on the information and feedback we receive from you.)
* To improve customer service (Your information helps us to more effectively respond to your customer service requests and support needs.)
* To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
* To administer a contest, promotion, survey or other site feature
* To send periodic emails (The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.)

Please note: If at any time you would like to unsubscribe from receiving future emails, please let us know at Info@MyDearDarling.com and we will remove you from our mailing list.

How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction,
your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?
We do not use cookies.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

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RETURN POLICY

Do you offer refunds or exchanges?
We do not offer any refunds or exchanges on any personalized gifts. However, if a ready-made item is damaged, an exchange may be made for the same item. (Example: a mug cup for a mug cup)

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